FREQUENTLY ASKED QUESTIONS

To get your welcome bonus, follow these steps:

1. Create your account
2. Log in to your Always Regal account and make your first deposit in the cashier.
3. Click on 'Redeem Coupon'
4. Enter your coupon code (this was sent to you by email when you created your account)

Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from Indian customers than most of our competitors.

Please follow this link here to ensure your eligibility based on your country of residence and learn about potential restrictions. Your location can impact your access, bonus usage, free chip redemption, and deposit methods. Please review the details carefully and contact us directly if you need to check your account status.

You're probably not receiving our emails because they might be going to your junk or spam folder. To ensure that you don't miss out on anything Always Regal wants to let you know, we suggest you add us to your address book.

To make a deposit, you must open a Real Money Account. Upon opening your account, you will receive your Real Money Account Name (also called a username) and password. You are now ready to make a deposit into your Always Regal Casino account.

• Log into your Always Regal Casino account.
• Enter your Real Money Account Name and password in the 'Login' screen.
• Click on the 'Cashier' icon, followed by the 'Deposit' option.
• Select your preferred Deposit method, UPI (Classic and P2P), net banking and RuPay.

Always Regal Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form, in fact, it's safer than using your Credit Card at your local gas station or ordering a pizza!

Email Casino Support:

General Questions: [email protected]

Below is a list of each deposit method that is offered by Always Regal Casino. For complete instructions on how to make a deposit using any of the methods from the list, please contact us via Live Chat or via e-mail at [email protected].

Payment Methods:

• UPI
• IMPS
• PayTM
• GooglePay
• PhonePE
• BTC
• USDT
• LTC
• ETH

Customer Support: For assistance regarding Always Regal Casino deposit methods, please click Live Help tab to the right of your screen.

General Questions: [email protected]

In most cases your Deposit at Always Regal Casino will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.

If for any reason your Deposit is not approved, you will be notified by email within a few minutes.

Customer Support: For assistance regarding Always Regal Casino deposit methods, please click Live Help tab to the right of your screen.

General Questions: [email protected]

Always Regal Casino does require all players to provide a copy of a government issued ID, proof of address and a selfie.

Always Regal Casino may allow several deposits before requesting these documents, however, to avoid any problems or delays with your deposits, please get this document filled out and emailed back to us as soon as possible.

Customer Support: For assistance regarding Always Regal Casino deposit methods, please click Live Help tab to the right of your screen.

General Questions: [email protected]

To withdraw from your Always Regal Casino account, please login to the Casino using your Account Name and Password, and follow the steps below:

1. Click on the 'Cashier' button in the Always Regal Casino Lobby.
2. Once in the Cashier, click on the 'Withdraw' tab.
3. Enter the amount you wish to Withdraw.
4. From the options on the left, please select the method by which you wish to receive your Payout.
5. Fill out any required information in regard to the withdrawal method you have chosen.
6. Click the 'WITHDRAW' button.
7. Submit your documentation and other required information.

You may now check your Account History, by clicking on the 'Account History' tab and monitor the status of your withdrawal.

Payouts requested by the same method within 24 hours may be combined in one payment.

Withdrawal options are subject to change due to availability, but we do offer the following options as standard. Additional options may be used as they become available (e.g. UPI). The latest withdrawal options will always be displayed in the Always Regal Casino software.

Standard withdrawal options:

• Bank Wire
• Cash Transfer

If you should have any questions or concerns, please contact our support team via Live Chat or via e-mail at [email protected] or via live chat.

Always Regal Casino prides itself on providing prompt payouts. Withdrawal times may vary due to processor availability, but the general timeframe for withdrawals is 7-10 business days to be approved and 7-10 business days to be sent, plus the delivery time. Please be sure to check our rules section to verify the timelines for receiving your withdrawal. Requests must be made through the casino cashier. Simply enter the amount you wish to withdraw, select a withdrawal method from the left-hand side of the cashier screen, and we will notify you by email when your withdrawal is requested, approved, and sent.

A maximum of ₹20,000 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.

The minimum allowed withdrawal amount is ₹1000.

To ensure the security of your withdrawal, Always Regal Casino may require certain ID verification for withdrawals., please complete the following form: Authorization Form

Documentation will be requested any time you use a new card, or as often as once every six months. Our Accounting or Withdrawals Departments may need you to send in updated copies or your required documentation from time to time. This is for your security as well as ours, and we appreciate your understanding and cooperation.

Withdrawal requests may be cancelled and returned to your Casino account at anytime before they are processed. Once your withdrawal has been processed, it can no longer be reversed.

To process a reversal of a payout request, you must contact our customer support via Live Chat or via e-mail at [email protected] or via Live Chat.

As part of our commitment to providing truly superior service, Always Regal Casino makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.

The following is an explanation of how the withdrawal process works as well as the Always Regal Casino policy:

• Payouts requested within the same 24-hour period as the deposit, via the same payment method, may be combined as one payment.
• If you have not actively used your chosen payment method to deposit to your account for more than 12 months, this payout option may no longer be available.
• If your payout request is for less than the minimum allowable amount (listed below) the funds will be returned to your casino balance.
• The minimum allowable withdrawal for ALL PAYOUT METHODS is ₹1000.
• We will require some documentation to process your payout request.
• Always Regal Casino reserves the right to delay and/or stop the processing of payout requests until final approval has been received for any outstanding deposit transactions.
• No deposit bonuses may be Cashed Out only after all bonus requirements have been satisfied.

If you have any questions or concerns, please contact our support team via Live Chat or via e-mail [email protected].

• Stop Payment will be requested by Always Regal Casino.
• Once the Stop Payment has been confirmed by the third-party processing company, the withdrawal funds will be re-deposited back into the player’s account.
• Player will be contacted at the phone number and email address the Casino has on file to inform them about the returned funds.
• Should an address update/correction be required the Casino will request an updated Utility Bill reflecting the new address where the withdrawal needs to be sent to.
• You will then need to re-request the withdrawal and wait the standard time frame for Bank Check withdrawals.