FREQUENTLY ASKED QUESTIONS

If you have any questions at all regarding Always Regal Casino, you have come to the right place. Here on this page, you will find the answers to the most commonly asked questions on Always Regal Casino. This includes online deposits, casino bonuses, and of course our terms and conditions, but certainly isn't limited to just those things.

The answers here are generally geared toward Indian players and concern the experience typical to Online casinos. Whether you read just one, a couple, or all the topics here, the more you know, the more you can potentially win, so pay close attention. For example, did you know what a no-deposit bonus is essentially free money? You do now!

If you do not find the answer you are looking for here, you can always contact our industry-leading customer support team. We're available 24/7 - we can answer a question or help you carry those bags of money.

General Questions

How do I get my Welcome Bonus?

To get your welcome bonus, follow these steps:

  1. Create your account
  2. Log in to your Always Regal account and make your first deposit in the cashier.
  3. Click on 'Redeem Coupon'
  4. Enter your coupon code (this was sent to you by email when you created your account)
Does the casino support Indian players?

Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from Indian customers than most of our competitors.

What countries are not able to open an account?

Please follow this link here to ensure your eligibility based on your country of residence and learn about potential restrictions. Your location can impact your access, bonus usage, free chip redemption, and deposit methods. Please review the details carefully and contact us directly if you need to check your account status.

How come I'm not receiving your emails?

You're probably not receiving our emails because they might be going to your junk or spam folder. To ensure that you don't miss out on anything Always Regal wants to let you know, we suggest you add us to your address book.

Deposit Questions

How do I make a deposit to my account?

To make a deposit, you must open a Real Money Account. Upon opening your account, you will receive your Real Money Account Name (also called a username) and password. You are now ready to make a deposit into your Always Regal Casino account.

  • Log into your Always Regal Casino account.
  • Enter your Real Money Account Name and password in the 'Login' screen.
  • Click on the 'Cashier' icon, followed by the 'Deposit' option.
  • Select your preferred Deposit method, UPI (Classic and P2P), net banking and RuPay.

For credit card or debit card deposits made in USA, Canada, the UK or EU countries that use the other currencies than Indian Rupee will be converted into and charged to your card in than Indian Rupee. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, you will be sent your transaction ID and the amount deposited in Indian Rupee. In some circumstances, the deposit will be charged at the rate used by your issuing bank.

Always Regal Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form, in fact, it's safer than using your Credit Card at your local gas station or ordering a pizza!

Email Casino Support:

Deposit Questions: [email protected]

Payout Questions: [email protected]

General Questions: [email protected]

What deposit methods can I use?

Below is a list of each deposit method that is offered by Always Regal Casino. For complete instructions on how to make a deposit using any of the methods from the list, please contact us at XXX-XXXXX-XXXXX.

Payment Methods:

  • Visa ₹200 - ₹50,000 per transaction
  • Credit Card Deposit by Telephone or Live Chat ₹200 - ₹100,000 per day
  • Cash Transfer (CONTACT US for this option) ₹200 - ₹50,000 per transaction
  • Bitcoin Wallet ₹500 - ₹50,000 per transaction

Customer Support: For assistance regarding Always Regal Casino deposit methods, please click Live Help tab to the right of your screen. Or feel free to call us Toll Free India: XXX-XXXXX-XXXXX

Deposit Questions: [email protected]

Payout Questions: [email protected]

General Questions: [email protected]

How long does it take to process my casino deposit?

In most cases your Deposit at Always Regal Casino will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.

If for any reason your Deposit is not approved, you will be notified by email within a few minutes.

Customer Support: For assistance regarding Always Regal Casino deposit methods, please click Live Help tab to the right of your screen. Or feel free to call us Toll Free India: XXX-XXXXX-XXXXX

Deposit Questions: [email protected]

Payout Questions: [email protected]

General Questions: [email protected]

Is it safe to use my credit card online?

We strongly recommend using Always Regal Casino's secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone.

However, if you prefer, at Always Regal Casino we do offer the option of calling in with your details or contacting us via live chat.

Customer Support: For assistance regarding Always Regal Casino deposit methods, please click Live Help tab to the right of your screen. Or feel free to call us Toll Free India: XXX-XXXXX-XXXXX

Deposit Questions: [email protected]

Payout Questions: [email protected]

General Questions: [email protected]

What will appear on my credit card statement?

In order to provide safe, secure and fast transactions Always Regal Casino employs the services of a number of secure processors. Due to the high volume of transactions we handle every day, you may see a different billing descriptor depending on the processor securing your transaction.

If you would like more specific information on how your transaction will be displayed on your bank statement, please call us and we can provide you with the most up to date descriptors.

Does Always Regal Casino require documentation for deposits?

Always Regal Casino does require all players to provide a copy of a government issued ID as well as a copy of your utility bill and credit/debit card.

Always Regal Casino may allow several deposits before requesting these documents, however, to avoid any problems or delays with your deposits, please get this document filled out and emailed back to us as soon as possible.

Customer Support: For assistance regarding Always Regal Casino deposit methods, please click Live Help tab to the right of your screen. Or feel free to call us Toll Free India: XXX-XXXXX-XXXXX

Deposit Questions: [email protected]

Payout Questions: [email protected]

General Questions: [email protected]

Do you want to learn how to deposit with Bitcoin on our website?

Watch this video tutorial and follow the easy steps!

If you need more details on how to use Crypto, click here.

Payout Questions

How do I request my winnings?

To withdraw from your Always Regal Casino account, please login to the Casino using your Account Name and Password, and follow the steps below:

  1. Click on the 'Cashier' button in the Always Regal Casino Lobby.
  2. Once in the Cashier, click on the 'Withdraw' tab.
  3. Enter the amount you wish to Withdraw.
  4. From the options on the left, please select the method by which you wish to receive your Payout.
  5. Fill out any required information in regard to the withdrawal method you have chosen.
  6. Click the 'WITHDRAW' button.
  7. Submit your documentation and other required information.

You may now check your Account History, by clicking on the 'Account History' tab and monitor the status of your withdrawal.

Payouts requested by the same method within 24 hours may be combined in one payment.

What payout method can I use?

Withdrawal options are subject to change due to availability, but we do offer the following options as standard. Additional options may be used as they become available (e.g. UPI). The latest withdrawal options will always be displayed in the Always Regal Casino software.

Standard withdrawal options:

  • Bank Wire
  • Cash Transfer

If you should have any questions or concerns, please contact our support team toll free at XXX-XXXXX-XXXXX, e-mail at [email protected] or via live chat.

How long does it take to receive my winnings?

Always Regal Casino prides itself on providing prompt payouts. Withdrawal times may vary due to processor availability, but the general timeframe for withdrawals is 7-10 business days to be approved and 7-10 business days to be sent, plus the delivery time. Please be sure to check our rules section to verify the timelines for receiving your withdrawal. Requests must be made through the casino cashier. Simply enter the amount you wish to withdraw, select a withdrawal method from the left-hand side of the cashier screen, and we will notify you by email when your withdrawal is requested, approved, and sent.

A maximum of ₹50,000 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.

The minimum allowed withdrawal amount is ₹500.00. All withdrawals by check or money transfer may be subject to a processing fee.

To ensure the security of your withdrawal, Always Regal Casino may require certain ID verification for withdrawals., please complete the following form: Authorization Form

Documentation will be requested any time you use a new card, or as often as once every six months. Our Accounting or Withdrawals Departments may need you to send in updated copies or your required documentation from time to time. This is for your security as well as ours, and we appreciate your understanding and cooperation.

Can I reverse my payout after requesting it?

Withdrawal requests may be cancelled and returned to your Casino account at anytime before they are processed. Once your withdrawal has been processed, it can no longer be reversed.

To process a reversal of a payout request, you must contact our customer support team toll free at: XXX-XXXXX-XXXXX, e-mail us at [email protected] or via Live Chat.

What is Always Regal Casino's payout policy?

As part of our commitment to providing truly superior service, Always Regal Casino makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.

The following is an explanation of how the withdrawal process works as well as the Always Regal Casino policy:

  • Players depositing by Credit Card will be paid by either check or cash transfer. Payment method may vary from withdrawal to withdrawal.
  • Payouts requested within the same 24-hour period as the deposit, via the same payment method, may be combined as one payment.
  • If you have not actively used your chosen payment method to deposit to your account for more than 12 months, this payout option may no longer be available.
  • If your payout request is for less than the minimum allowable amount (listed below) the funds will be returned to your casino balance.
  • The minimum allowable withdrawal for ALL PAYOUT METHODS is ₹500.
  • We will require some documentation to process your payout request.
  • Always Regal Casino reserves the right to delay and/or stop the processing of payout requests until final approval has been received for any outstanding deposit transactions.
  • No deposit bonuses may be Cashed Out only after all bonus requirements have been satisfied.

*Note that payments sent in check form must be deposited within 30 days of receipt. Always Regal Casino accepts no responsibility for checks deposited after this time frame. Depending on your relationship with your financial institution, there can be a clearing period of up to 45 days on deposited checks.

If you have any questions or concerns, please contact our support team toll free at XXX-XXXXX-XXXXX, e-mail at [email protected] or via live chat.

Important Info Regarding Withdrawals Which Require Stop Payments
  • Stop Payment will be requested by Always Regal Casino.
  • Once the Stop Payment has been confirmed by the third-party processing company, the withdrawal funds will be re-deposited back into the player’s account.
  • Player will be contacted at the phone number and email address the Casino has on file to inform them about the returned funds.
  • Should an address update/correction be required the Casino will request an updated Utility Bill reflecting the new address where the withdrawal needs to be sent to.
  • You will then need to re-request the withdrawal and wait the standard time frame for Bank Check withdrawals.